The City of Colorado Springs currently has Franchise Agreements with Comcast, Century Link, and Falcon Broadband. Comcast assumed the obligations of the Franchise Agreement that Adelphia had with the City of Colorado Springs as part of the transition from Adelphia to Comcast in 2006. The Franchise Agreement remained unmodified and in full force and effect. Falcon Broadband has been providing cable service in the city since Spring of 2007 after the citizens voted in the company's favor in the November 2006 election. Century Link's Franchise Agreement became effective July 24, 2012.
The responsibility for the Franchise Administration has been assigned to the City of Colorado Springs Information Technology Department. The Cable Administrators are Richard Valentine and Kathy Lake. Although the Franchise Agreement gives the City of Colorado Springs oversight authority on how the cable providers use the Public's easements and right-of-ways, it does not give authority to control rates or cable programming service ("CPS"), aka expanded tiers of service (as of March 1999, the "CPS" tier is unregulated). However, the Franchise Agreement does give the City of Colorado Springs some limited authority over customer service issues. Cable service customers who live within the city limits of Colorado Springs may contact the Cable Franchise Authority if they were unsuccessful in addressing a complaint with the individual cable company. The Franchise Administrator will then contact the cable company on the customer's behalf. Though the City of Colorado Springs' authority over cable companies is very limited, an acceptable solution can usually be found.
Please note that the Franchise Agreement does not cover CABLE MODEM SERVICE (Internet). - For more information, please go to http://www.fcc.gov/Bureaus/Cable/News_Releases/2002/nrcb0201.html.
HOW TO SUBMIT A COMPLAINT:
Customer Service: 1-800-266-2278
Representative: Dave Sered, Director of Government & External Affairs
5020 N. Nevada Ave.
Colorado Springs, CO 80918
Falcon Falcon Broadband Website Customer Service: 719-573-5343 Representative: Ben Kley, General Manager 707 Hathaway Dr. Colorado Springs, CO 80915 719.886.7906
Customer Service: 1-800-475-7526
308 E. Pikes Peak Avenue
Colorado Springs, Colorado 80903
Representatives: Penny Larson Vice President and General Manager-Southern, Western and Northern Colorado
Sandy Berckefeldt, Director, Network Service Operations
Jason Shelton, Area Operatons Manager
Cable Franchise Authority
City of Colorado Springs Cable Franchise Administration
PO Box 1575, MC 710
Colorado Springs, CO 80901-1575