Mail Ballot Frequently Asked Questions (FAQ)

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Here are questions typically received for a mail ballot election. If you do not find the answer to your question here, please call the City Clerk's Office at (719) 385-5901, option 4, or email us at election@springsgov.com.

General Election Questions

What is a Mail Ballot Election?

A mail ballot election provides every eligible active voter, residing within the limits of the City of Colorado Springs, a ballot indicating the issues and candidates. The mail ballot packet is mailed to the address listed on voter registration records.

All active voters will receive a ballot mailed to the mailing address shown on the voter registration records unless a request for an absentee ballot is received (see information below). If you have moved or changed addresses and not updated your voter registration, the ballot will not be forwarded and will be returned to the City Clerk's Office as undeliverable.

What does the mail ballot election mean to me?

  • There will be no voting at precinct polling places
  • There will be no early voting
  • All active voters will receive a ballot mailed to the mailing address shown on the voter registration records unless a request for an absentee ballot is received (see information below). If you have moved or changed addresses and not updated your voter registration, the ballot will not be forwarded and will be returned to the City Clerk's Office as undeliverable.

When will you mail the ballots?

By City Code, the earliest we can mail ballots is March 8, 2019. If you do not receive a ballot by Wednesday, March 13, 2019, and believe you are an eligible active voter within the City limits, call the City Clerk's Office at (719) 385-5901, option 4.

What is the typical return rate for mail ballots?

Historical voter turnout (the percentage of total votes counted divided by active registered voters) can be found on our Election Archives page. Just look for the Results Summary. If you are curious about the daily volume of ballots scanned, you can review the Daily Reports for the last four municipal elections.

Visit our Election Data, Reports and Fee Schedule page if you are interested in purchasing electronic data regarding current and past elections.

Am I an active voter?

Per City Code, we only mail to active registered electors. Registered active voters are those who have not had a ballot or confirmation card returned as undeliverable to the El Paso County Clerk and Recorder. To verify your current voter status, go to http://www.govotecolorado.com

Your voter status will be inactive if the El Paso County Clerk and Recorder has received undeliverable mail that was sent to your voter registration address or the office received information that you have moved out of the area.

How do I get a ballot if I am inactive?

If you are an inactive voter and the following are true, you can fill out an Initial Ballot Application and receive a ballot:

  • Your registered address has not changed
  • Your name has not changed

You can also reactivate your registration through the www.govotecolorado.com . Choose the Find my registration option. Once your registration is shown, select the Click here to activate your voter registration link(this link only appears if you are inactive).

If your address or name has changed or if you wish to activate your registration in person, you can visit the El Paso County Elections Department to update your registration. Location details for El Paso County offices are available on their website.

If you need to make a change to your voter registration on or after March 25, 2019, please visit the City Clerk's Office at 30 S. Nevada Ave, Suite 101, since we will have an El Paso County Election Department representative available to handle your registration changes.

An Initial Ballot Application can be downloaded from our Election Forms page.

Voting your ballot Questions

How do I get a Replacement Ballot?

If you spoil, deface or lose your ballot, you may contact the City Clerk's Office to obtain a replacement ballot. You may obtain replacement ballots, one at a time, not to exceed three total replacement ballots during an election period. A replacement ballot can be obtained Monday through Friday, 8:00 a.m. to 5:00 p.m. (7:00 a.m. to 7:00 p.m. on Election Day) or by downloading and completing an on-line application form from our Election Forms page.

What is the process for completing my mail ballot?

 Follow all of the voting instructions on your ballot.

After you vote:

  1. Refold your ballot along original fold lines.
  2. Place your ballot inside of the Secrecy Sleeve.
  3. Place the Secrecy Sleeve with the ballot inside of it in the Official Return Envelope.
  4. If you must provide identification (ID), make a photocopy of one valid identification (ID) and place the photocopy inside the Official Return Envelope, but outside of the Secrecy Sleeve.
  5. If you were mailed an initial or replacement ballot application, complete, sign, and place inside the Official Return Envelope but outside of the Secrecy Sleeve.
  6. Sign and date the SELF-AFFIRMATION located on your Official Return Envelope.

We highly encourage you to drop-off your ballot in one of our many ballot drop-off boxes across the city. However, if you choose to mail your ballot, please affix proper postage and allow at least 7 days transit time to be received by the City Clerk by the deadline. (Insert link to ballot drop-off locations)

If you are a first-time voter who registered by mail, you must submit identification (ID) with your ballot in order for your vote to count. Your return envelope will have a red color bar on the upper left side and your envelope will also contain an ID REQUIRED statement to the left of your Self-Affirmation. If you have previously voted by mail and provided identification (ID) or in person at a polling location, proof of ID is not required.

Information on my ballot return envelope indicates I must provide identification (ID) Because I am a First-time voter, what forms of identification are acceptable?

 Note: All IDs must be current and valid. If your ID shows an address, it must be a Colorado address.

  • A Colorado driver's license
  • An ID card issued by the Department of Revenue
  • A U.S. passport
  • An employee ID card with your photograph issued by any branch, department, agency, or entity of the U.S. government or of this state, or by any county, municipality, board, authority, or other political subdivision of this state
  • A pilot's license issued by the Federal Aviation Administration or other authorized agency of the U.S.
  • A U.S. military ID card with your photograph on it
  • A copy of a current utility bill, bank statement, government check, paycheck, or other government document that shows your name and address. For examples, visit www.govotecolorado.com
  • A Certificate of Degree of Indian or Alaskan Native Blood
  • A Medicare or Medicaid card issued by the Centers for Medicare and Medicaid Services
  • A certified copy of your U.S. birth certificate issued in the U.S.
  • Certified documentation of naturalization
  • A student ID card with your photograph issued by an institute of higher education in Colorado
  • A veteran ID card with your photograph issued by the U.S. Department of Veterans Affairs Veterans Health Administration
  • An ID card issued by a federally recognized tribal government certifying your tribal membership
  • Verification that you are committed to the Department of Human Services, but eligible to register and vote
  • Written correspondence from the county sheriff or his or her designee to the City Clerk indicating that the elector is confined in a county jail or detention facility

Where can I drop off my Ballot?

Ballots may be dropped off at the City Clerk's Office and any of the 24/7 ballot drop-off locations from March 8, 2019 through April 2, 2019 at 7:00 p.m.. The City Clerk's Office will also have drive-up curb-side ballot drop-off available on Election Day from 7:00 a.m. to 7:00 p.m. from southbound Nevada Ave. and westbound Colorado Ave. The Colorado Springs Senior Center and the YMCA Southeast Family Armed Services Center ballot drop-off locations will be open March 11, 2019 through 7:00 p.m. on April 2, 2019. (link to the ballot drop off locations)

What if I make a mistake while voting my ballot?

If you make a mistake while voting, you can obtain a replacement ballot. If you have already mailed or hand delivered your ballot to a drop-off site, you will not be able to get a replacement ballot as you have already cast your ballot in the election

A Replacement Ballot Application can be downloaded from our Election Forms page.

What if I am away from my residence when the ballots are mailed?

If you will be at an address different than the mailing address on your voter registration when the ballots are mailed, you can request an absentee ballot be mailed to you at the address you will be located. A written Absentee Ballot Application must be submitted for each person requesting an absentee ballot. Keep in mind that the April 2, 2019 election is an all-mail ballot election, so an Absentee Ballot Application is not required if you want to receive your ballot at the mailing address on your voter registration. You can confirm or change your mailing address online at www.govotecolorado.com.

The deadline to request an absentee ballot is Tuesday, March 26, 2019.

An Absentee Ballot Application can be downloaded from our Election Forms page.

What if I don't receive my ballot?

The City Clerk will be mailing ballot packets to all active registered voters on March 8, 2019. If you are an active registered voter and do not receive a ballot by Wednesday, March 13, 2019, contact the City Clerk's Office at (719) 385-5901, option 4. If your voter registration is verified and current, we will inform you of the procedure to obtain a replacement ballot.

A Replacement Ballot Application can be downloaded from our Election Forms page.

Why didn't I get a ballot?

Ballots are mailed to all active registered voters at an address within the city limits of Colorado Springs.

If you did not get a ballot, it may be because:

  • You moved and did not change your voter registration address  (Ballots WILL NOT be forwarded to your new address by the Post Office, they will be returned to the City Clerk as Undeliverable)
  • You live outside city limits or within an enclave of unincorporated El Paso County
  • You are not a registered voter
  • Your voter status is inactive (if you have not voted in previous elections, if the El Paso County Clerk and Recorder has received undeliverable mail that was sent to your voter registration address, or the office received information that you have moved out of the area, your voter registration may be inactive.).
  • You had your mail held or forwarded temporarily by the Post Office because you were out of town  (Ballots WILL NOT be held or forwarded by the Post Office, they will be returned to the City Clerk as Undeliverable)

If you think your ballot has been returned to the City Clerk's Office as undeliverable, call (719) 385-5901, option 4, and we can verify if your ballot was returned back to our office by the Post Office. If your ballot was returned as undeliverable, you will need to obtain a replacement ballot.

A Replacement Ballot Application can be downloaded from our Election Forms page.

What is the Deadline for returning the ballot?

The ballot must be received in the City Clerk's Office or designated ballot drop-off site by 7:00 p.m. on election night, Tuesday, April 2, 2019. If you mail your ballot, please allow at least seven days for the ballot to reach the City Clerk’s Office.

What is the postage required if I choose to mail my ballot?

We highly encourage you to drop-off your ballot in one of our many 24/7 ballot drop-off boxes across the city. However, if you choose to mail your ballot, please affix a first class postage stamp and allow at least 7 days transit time to be received by the City Clerk’s Office by the deadline. A United States Post Office Forever stamp is sufficient postage.

What if I forgot to sign my return envelope?

The City Clerk's Office will contact you by phone, email, or mail to complete a form. You may bring the completed form to the office, email, or mail the form to the City Clerk's Office. You must return the form or come to the City Clerk's Office by no later than 5:00 p.m. on April 10, 2019

If you fail to sign your return envelope and also fail to return the form, your ballot will not be counted.

What if I forgot to put a copy of ID in my return envelope?

If your return envelope is marked ID REQUIRED and contains a red color bar and you fail to put a copy of valid identification (ID) in the reply envelope, the City Clerk's Office will contact you by phone, email, or mail to complete a form. You may bring the completed form to the City Clerk’s Office, email, or mail the form to our office. You must return the form or come to the City Clerk’s Office by no later than 5:00 p.m. on April 10, 2019

If you fail to provide a copy of identification and also fail to return the form with a copy of identification (ID), your ballot will not be counted.

Will my vote still count if I forget to use the secrecy sleeve with voter instructions?

Yes. The Secrecy Sleeve with Voter Instructions is provided so that the privacy of your vote is maintained during the preparation of your returned ballot to be counted. If it is missing from the return envelope, your vote will still be counted.

Election Results

How and when can I find out the results of the election?

After 7:00 p.m. on April 2, 2019, unofficial results will be posted on coloradosprings.gov/election.  The initial unofficial results should be available by 7:15 p.m. Additional updates to the unofficial results will be posted throughout the evening until all ballots have been counted. A link from the City's Home Page coloradosprings.gov will be available on Election Day.

Results may also be viewed on the City cable television station on Channel 18, local television stations as well as local media websites.

Do you have daily information on the number of ballots returned? 

This information can be found on the Election data, Reports and Fee Schedule page.

City Clerk Office Contact Information

What is the City Clerk's office address, phone number, and other contact information? 

Mailing Address

City Clerk's Office
PO Box 1575, MC 110
Colorado Springs, CO  80901-1575

Physical Address:

City Clerk's Office
30 S. Nevada Ave, Suite 101
Colorado Springs, CO  80903

Phone, email, and fax:

Phone: (719) 385-5901 (option 4)
Email: election@springsgov.com
Fax:  (719) 385-5114