COVID-19: What the City of Colorado Springs is doing

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The City of Colorado Springs and Pikes Peak Regional Office of Emergency ManagementThe City and County are consolidating their Offices of Emergency Management in an effort to optimize staff resources, establish a single point of contact during major incidences and enhance communication both during and after an event. The new office, the Pikes Peak Regional Office of Emergency Management (PPR-OEM) will support operations during a disaster or emergency in El Paso County and Colorado Springs.Because disaster knows no jurisdictional boundaries, we can most efficiently prepare for an emergency and respond to one by coordinating our efforts on a regional basis. The establishment of the PPR-OEM will allow the county and the city to more effectively coordinate and assist first responders in an emergency as well as preparing the government and the community for a disaster. have been working with El Paso County Public Health over the past couple weeks around COVID-19. We have been monitoring the progression of the COVID-19 virus in our community as well as in other cities. We are working hand-in-hand with County government and El Paso County Health, which is the lead agency on this topic.

As the lead agency, El Paso County Health is working with the state (CDPHE) and the CDC in obtaining the most accurate and up-to-date information, and we are following their guidance.

Actions the City is taking

The City of Colorado Springs will continue to provide essential government services while also implementing select modified operations to comply with orders and public health recommendations related to COVID-19. Those temporary changes are detailed below. 

“Our City is committed to providing the best public service possible, and doing so in a safe and responsible manner,” said Mayor John Suthers. “While certain facilities must close in accordance with public health guidance, we are leveraging technology and other safe solutions to keep the City up and running, and to continue our progress as a community. We thank everyone for their patience with these changes, and hope that by working together and taking the advisement of the top health agencies very seriously, we can minimize the impact of this emergency.”

    State of Emergency Declared

    On Monday, March 16, Mayor John Suthers declared a State of Emergency for the City of Colorado Springs in response to the COVID-19 virus.

    "I declared a local State of Emergency because it gives the City its best ability to respond to the COVID-19 virus. The declaration does two things; first, it makes the City eligible for federal relief funding as it becomes available; second, it provides authority for Mayoral regulations that can be put in to place rapidly to address the situation as needed. This should not be cause for further alarm, but a signal that our city continues to monitor the situation and respond in a prudent, efficient and effective manner in constant coordination with our partners at El Paso County Health and El Paso County. " Mayor John Suthers

    Read the proclamation 

    Facilities and Operational Changes

    City Administration Building

    The City Administration Building, including public services for City Clerk, Planning, Land Use Review, Sales Tax and Public Works will be open to the public on the lobby level, or by appointment only. City employees will be available from 8a-5p via phone, email, or by appoint for questions and assistance.

    • Public Works, Planning and Land Use Review: Plans can be left in the dropbox on the first floor lobby level of the City Administration Building. Plans, documents and applications must be neatly folded or rolled, packaged and clearly marked with the recipient’s name, preferably with a transmittal letter. Employees in each department will be available via phone or email to review and answer questions. effective Monday
    • Similar arrangements are being implemented for the Development Review Enterprise located at the Regional Development Center. effective Monday
    • City Clerk:  License and renewal applications can be deposited in a dropbox on the lobby level. Envelopes with a tamper-proof seal will be provided for the documents and payments. Employees will be available via phone or email to review and answer questions. effective Monday
    • Sales Tax:  Online remittance of sales tax is encouraged.  Please call 719-385- 5903 or email us at sends e-mail) to receive personalized assistance.  The phone line and email will be monitored daily.  Sales tax forms will be available in the lobby.  Checks may be left in the drop box, however cash will not be accepted in the lobby. 
    • Pharmacy: Remains open to City and CSU employees however, in person pickup will be suspended starting April 6, 2020.
      • The pharmacy encourages people to use their mail order service. Please plan ahead 3-5 days to allow the delivery to your home. If you have an urgent same day prescription need, please call the pharmacy to make arrangements.
      • Over the counter medications and supplies (if available) can be included in the mail delivery. Please call the pharmacy to request items.
      • If you have used interoffice delivery in the past and are requesting a refill, please call the pharmacy to confirm your delivery location. “

    City Hall

    ​City Hall reopened to the public BY APPOINTMENT ONLY on June 1, 2020. 

    Members of the public entering City Hall will be required to undergo temperature and symptom checks as well as to wear a mask if they are medically able. Masks will be available for those who do not have one. Employees in this building are subject to the same entrance procedures.

    Municipal Court

    Colorado Springs Municipal Court reopened to the public on June 1, 2020. 

    Members of the public entering the above-listed city facilities will be required to undergo temperature and symptom checks as well as to wear a mask if they are medically able. Masks will be available for those who do not have one. Employees in this building are subject to the same entrance procedures.

    Traffic Offense Point Reductions and Mail Dispositions

    Effective June 15, 2020 The Colorado Springs City Attorney's Office - Prosecution Division in cooperation with the Colorado Springs Municipal Court in response to the COVID-19 restrictions and in an effort to reduce the risk of exposure closures have implemented a process to allow individuals with pending qualifying traffic matters an effective and efficient way to resolve those matters without having to appear in Court.  

    If you have been charged with a traffic offense carrying a point assessment of 4 points or 3 points and your case is payable as indicated on the front of your ticket then upon payment the Prosecution Division will automatically reduce the number of points assessed against your DMV record by 2 points. If you have missed your court date and a warrant has been issued there may be additional costs associated with the missed court date.  Please contact the Municipal Court at 719.385.5928 of you have questions regarding a missed court date.

    If you are seeking a plea negotiation in other open matters, you may be eligible for a mail disposition through the City Attorney’s office.  For more information, see the Mail Disposition Form.


    At this time, the COS Airport is not under any travel restrictions. They are working closely with the airlines and federal agencies and will follow any travel restrictions that are put in place, and keep public informed of any changes.

    As the COVID-19 public health emergency remains fluid, COS will continue to work with local and state agencies to ensure that COS continues to follow all recommended practices and procedures from the CDC.  We have incorporated several measures within our facility to help prevent the spread of disease and increase education and awareness. This includes:

    • Additional hand sanitizing stations strategically placed throughout the Airport.
    • Increased cleaning frequencies of all flat surfaces like handrails, elevators and bathrooms.
    • Educational information provided by the CDC is available throughout our facility.

    While airport concessions are exempt from Governor’s Order Number 20-22, the health and well-being of our passengers and employees is our priority and recent changes have been put in place temporarily closing or reducing the hours of some Airport concessionaires.

    • Novo Coffee – opening at 8AM
    • Bristol Taproom – opening at 8AM
    • jetBox – temporarily closed
    • CNBC – temporarily closed
    • Liquid Provisions – temporarily closed
    • Springs Marketplace – 6AM - 5PM
    • Valet parking operations will be temporarily suspended for in-bound travelers.
    • Mortgage Solutions Financial™ Premier Lounge will be temporarily closed until further notice.
    • Premier Lounge members will be able to park in short-term parking at no cost and are instructed to use a manned booth when exiting to have their ticket validated.

    RelatedAirport offers 50 percent off parking for college students through April 15
    RelatedCOS February 2020 Traffic Report & COVID-19 Response Update

    Mountain Metro

    The Transit Administration Building reopened to the public on June 1, 2020. 

    Members of the public entering the above-listed city facilities will be required to undergo temperature and symptom checks as well as to wear a mask if they are medically able. Masks will be available for those who do not have one. Employees in this building are subject to the same entrance procedures.

    Mountain Metro continues to provide local fixed-route bus service and Metro Mobility ADA paratransit service for Colorado Springs and the Pikes Peak region. Due to a shortage of reporting bus drivers, fixed route bus service reductions are being implemented.

    Related: Mountain Metro Cancels Shuttle That Services Manitou Springs Incline 
    Related: Mountain Metro Bus Services Reductions

    Fire Department

    Colorado Springs Police and Fire are trained for disasters and emergencies. While taking appropriate precautions, they will continue to respond and assist our community in line with their training

    Those submitting plans directly to the Division of the Fire Marshal must submit them electronically. Note that all plans previously submitted via hardcopy will still be reviewed, and the Division of the Mire Marshal will work with these applicants to the best of our ability. 

    Related: Construction Services temporary electronic plan submittal and review process
    Related: Directions for submitting plans to the Fire Marshal electronically (Technical Services Group)
    Related: Fire Department implements new field triage procedures

    Statement from Chief Collas 3/24/20

    Chief Collas COVID 19 Message March 24, 2020

    Police Department

    Colorado Springs Police and Fire are trained for disasters and emergencies. While taking appropriate precautions, they will continue to respond and assist our community in line with their training.

    Read more about CSPD Operations During COVID-19

    Statement from Chief Niski 3/19/20

    (Read statement)

    Chief Niski - COVID-19

    Economic Development

    City Economic Development is working with partner agencies to provide up-to-date information from reliable sources to ensure that small businesses have the resources they need during these uncertain times. To learn more visit Helping Businesses Respond to COVID-19.

    Parks, Trails, and Open Spaces

    Parks, Recreation and Cultural Services Administration Building and the Sports Office reopened to the public on June 1, 2020. 

    Members of the public entering city facilities are required to undergo temperature and symptom checks and wear a face covering if they are medically able. Masks are available for those who do not have one.

    Playgrounds are open to 25 people at a time. Signage is posted at each site with the capacity recommendation and physical distancing and hygiene reminders.

    All dog parks are open.

    Several large pavilions – where it is possible to maintain a distance of 6-feet from other users – are now available to rent.

    The public can expect the following guidelines as it relates to responsible recreation at this time.

    • Do not use parks, trails and open spaces if you are exhibiting symptoms. If you or your children are experiencing symptoms, it’s important to stay home when sick.
    • Follow the CDC’s guidance on personal hygiene prior to and during use of parks or trails. Bring hand sanitizer with you to clean your hands if soap and water are not available.
    • Observe the minimum recommended physical social distancing of 6 feet from other individuals. If this is not possible, users should find an alternate location or depart that space. 
    • While on trails, warn other users of your presence before you pass, and step aside to let others pass. Signal your presence with your voice, bell or horn.
    • Face coverings are required in all indoor facilities and highly recommended outdoors when a distance of 6-feet from members outside of your immediate household cannot be maintained.

    The Manitou Incline is now open. Free reservations are required to help manage the volume of people on the Incline at any given time.

    Pools, Spray Grounds and Fountains

    The Deerfield Hills Spray Ground, Water Hole at Venezia Park and Uncle Wilbur Fountain at Acacia Park will open for a maximum of 50 people at a time. Routine cleanings occur several times daily. The Julie Penrose Fountain at America the Beautiful Park is closed this summer due to construction activity in the area.

    Two of the City’s three outdoor pools – Wilson Ranch and Monument Valley, operated by the YMCA of the Pikes Peak Region – areopen at a limited capacity. Surfaces in restrooms and locker rooms are routinely cleaned every hour. As previously scheduled, Portal Pool and Prospect Lake Beach are closed for the season.

    Reopening of the City-owned indoor pool at the Cottonwood Creek Family Center YMCA will occur at a later date that has not yet been determined.

    Golf Courses

    Both the Patty Jewett and Valley Hi golf courses and practice areas are open for play.

    Modifications include the exclusive use of online tee times and payments and the removal of shared touchable surfaces, including bunker rakes, ball washers, and water stations. Golf cart rental is allowed with only one person per cart, unless the riders reside in the same household. 

    Patty Jewett Bar and Grill is open at 100% occupancy for dine-in, patio and take-out.  Valley Hi Grill and Pub is open at 100% occupancy for dine-in, take-out and delivery.

    Pikes Peak - America's Mountain

    • Online ticket purchases are encouraged. As always, access is weather permitting and there are no refunds.

    Pioneers Museum

    The Pioneers Museum is open.

    The Colorado Farm and Art Market takes place on the Alamo Park grounds every Wednesday from 3-7 p.m.

    Sports and Recreation

    Update August 4 - The Colorado State High School Activities Association(CSHSAA) announced that football and soccer are delayed until the Spring of 2021. Based on CSHSAA’s decision, we regret to inform you that our youth football and soccer seasons are cancelled for the Fall of 2020. 

    In an effort to continue providing our players with quality options, we are offering Fall Baseball as well as various Sports Camps. Registration for Fall Baseball is currently active. Registration for Fall Sports Camps are still being determined at this time.  If you’ve already registered, you may request a refund by contacting the Sports Office at 385-5981x0.  If you do not request a refund, a credit will be placed on your account for use in the Spring of 2021

    Summer league info

    Youth and adult summer sport programs are in session a maximum of 25 people per team, excluding coaches and referees. The sports office is prepared to support local public health contact tracing efforts if exposures to COVID-19 occur. Fall sport registration is now open.

    Spectators are strongly discouraged for adult sports. Spectators, like parents, are permitted for youth sports, as long as members from different households maintain at least 6 feet of physical distance from each other.

    Reservations from organized leagues, sport camps and outdoor camps are being accepted for outdoor recreation facilities, including fields and courts. A capacity of 25 people or less must be maintained per field. Parks’ staff is routinely checking to ensure public health guidance is being followed at its sport facilities.

    Community Centers

    The Deerfield Hills, Hillside and Meadows Park community centers are open only for modified summer camps. Limited availability remains at Meadows Park. Modified food distribution service is also being offered by the community centers. Specific program information is available on their respective webpages.

    Therapeutic Recreation Program

    The Therapeutic Recreation Program is offering modified summer camps designed for youth with disabilities as well as its adaptive water skiing and tubing program.

    Sertich Ice Center

    Sertich Ice Center is open. Masks are required for all patrons. The facility currently has a maximum capacity of 175. Guests are encouraged to use personal equipment when possible. Rental equipment is cleaned and disinfected between each use. Email for specific questions.

    Starsmore Visitor and Nature Center

    Starsmore Visitor and Nature Center is open for restroom use only. All programming is suspended until further notice. North Cheyenne Cañon Park remains open.

    Special Events

    Outdoor event spaces are available to rent to events serving limited capacities and following current CDPHE and El Paso County Public Health guidelines. Maximum capacities are location dependent. If you are interested in hosting a special event in a city-owned space or right of way, contact the Office of Special Events at 719-385-5940.

    Online Services

    As always, there are many ways to interact and do business with the City online. The City is committed to continuing to conduct business in the safest way possible during this emergency. A list of online services is below:

    General Actions

    • To help stop the spread of disease, we are placing sanitation stations at public city facilities that remain open.
    • Regular policy meetings with key staff and El Paso County Public Health representatives to keep up-to-date with developments around COVID-19
    • Communications staff is working daily with El Paso County Public Health and sharing their recommendations and communication about proper hygiene and preventing the spread of illnesses, including COVID-19
    • We are actively reviewing and updating our plans to continue City operations if the virus becomes more widespread in our community.  

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