Metro Mobility Contact Information

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Mountain Metro Mobility Eligibility Office

1015 Transit Drive

Colorado Springs, CO 80903

(719) 392-2396, option #5

E-Mail:  metrocertifications@coloradosprings.gov 

Mountain Metro Mobility ADA Paratransit Service

1161 Transit Drive

Colorado Springs, CO 80903

(719) 392-2396

E-Mail: mmobility@coloradosprings.gov

Note: For riders who can only communicate through email, this address can be used for making reservations, filing a complaint, or inquiries.   

City of Colorado Springs ADA Paratransit Coordinator

1015 Transit Drive

Colorado Springs, CO 80903

(719) 385-7452

E-Mail: Allison.Burns@coloradosprings.gov

Quick Reference Numbers  

Cancellations...................................(719) 392-2396, option #1  

Reservations...................................(719) 392-2396, option #2

Customer Service Advocate............(719) 392-2396, option #3  

File a Complaint..............................(719) 392-2396, option #4 

Reasonable Modification Application

Complaint Form 

Complaint Flow Chart

ADA Eligibility Applications.............(719) 392-2396, option #5

ADA Eligibility FAX..........................(719) 385-5419

TTY device for hearing impaired....711 - State relay office

Note: For riders who can only communicate through email, you can use mmobility@coloradosprings.gov for making reservations, filing a complaint, or inquiries.