The 2024 City of Colorado Springs Community Satisfaction Survey was conducted to measure resident satisfaction with core City services and identify key areas for strategic and budgetary investment. The City will use this feedback as baseline data to guide annual Strategic Doing Action, ensuring alignment with and tracking progress on the 2024-2028 Strategic Plan. Future yearly survey results will serve as evidence of ongoing improvements, helping prioritize strategic initiatives, measure progress toward strategic priorities, and inform budget decisions that address community needs and optimize resources.
The City worked with ETC Institute (ETC), a survey research firm, to gather statistically valid and representative input from City of Colorado Springs residents.
Survey Design
In the summer of 2024, ETC mailed a survey to a random, representative sample of households in Colorado Springs, resulting in a statistically valid set of survey responses and a demographic make-up consistent with our community’s demographics. Residents were also given the option to take the ETC survey online. Surveys from unmatched addresses were excluded from the results. ETC received a total of 625 completed surveys. The results have a precision of at least +/-3.9 at the 95% level of confidence.
Survey Results Dashboard
The interactive dashboard below delves deeper into the 2024 Community Satisfaction Survey results. Click below to further explore respondent demographic information, resident issue prioritization and a comparison of resident feedback as it aligns with the City's Strategic Plan and yearly Strategic Doing Actions.