Effective Communication: Hearing Loop Systems

User Guidance: Hearing Loop Systems

Hearing loss is the third most common physical condition in the United States after arthritis and heart disease. Gradual hearing loss can affect people of all ages, varying from mild to profound. One of the biggest impacts of hearing loss is on an individual’s ability to communicate with others. Fortunately, assistive listening devices (ALDs) like hearing loop systems promote effective communication, help provide an environment where people with hearing loss can communicate and contribute to the City’s Americans with Disabilities Act (ADA) compliance efforts.

The City is committed to providing ALDs in areas with high public contact. There are three types of Hearing Loop Systems, the fixed room loop, the fixed counter loop, and the portable loop system.  The Office of Accessibility has installed fixed room and counter loop systems in multiple locations that provide clear communication with hearing aid wearers and others with hearing loss. The following information will help you learn more about the fixed room and counter loops installed in our facilities.

What are Hearing Loops?

A hearing loop, or an audio frequency induction loop system, is used to make hearing easier for people with hearing loss, including individuals with hearing aids. A loop system uses electromagnetic waves for the transmission of sound. In a full room system, the sound from an amplifier is fed into a wire loop that is usually embedded into the floor.  The copper wire can also be in baseboards or even the ceiling.  Normally, the wire is spread out into what is called a phased array for optical sound. In a counter loop system, the sound from an amplifier is fed into a wire loop near the service counter which broadcasts to a telecoil in a hearing aid or other device that serves as a receiver.  Portable Loop Systems are simply looping systems that can be temporarily set up and then torn down for future use.  The wire is usually laid out in a circle and generally works best in small rooms. 

How do Hearing Loops work?

A loop system has a few components. A microphone captures the spoken word. The hearing loop driver (most likely mounted beneath the counter or in amplifier cabinetry) processes the audio signal. The hearing loop sign that sits on the service counter/desk includes a built-in aerial loop or the wire in the floor creates the magnetic signal required by the hearing aid or alternate receiver. If you do not have a hearing aid, then ask to use a portable neck loop with headphones that has been provided by the Office of Accessibility.

How do I know if there is a Hearing Loop installed?

Signs should be clearly placed wherever there is a hearing loop installed. The Office of Accessibility has installed a loop decal at the entrance to the office. The hearing loop sign (which also contains the aerial loop) that sits on the service counter also notifies the public that a loop is available. Signs should be always visible on service counters for counter loops.

How do I use a Hearing Loop?

Loops are relatively easy to use. By posting signage, people with hearing aids and cochlear implants know to switch their technology to “T” mode.  For individuals who do not have telecoil technology we have neck loop receivers for you to use.  With a loop receiver anyone can use a loop to hear better.  You don’t need to have a hearing aide to benefit from this amazing technology.  Once you are connected to the loop system, be sure everyone uses the microphone and conducts business as with any other person. If using a counter loop, you will need to locate within range of the countertop sign (approximately 3 feet) to maintain your connection to the aerial loop.

Is a fixed Loop always on?

Yes. The full room loop and above the counter loop system is always active and ready to use.

What maintenance is required?

Hearing loops require minimum maintenance.  It is important to regularly check that the hearing loop is working so people with hearing loss can benefit from using it. If a counter loop, we recommend checking the hearing loop driver that is mounted beneath the counter at least once per month to verify it is plugged in and turned on. The driver includes an LED power indicator that should always glow red.  Full room loops should also be routinely checked.  Office of Accessibility staff, in conjunction with our hearing loop vendor, will also inspect the loop system annually.

Basic Etiquette Tips for Communicating with Someone with Hearing Loss:

• Be sure you have the person’s attention. Depending on the situation, you can extend your arm or wave your hand.
• Rephrase, rather than repeat, sentences that the person doesn’t hear or understand.
• When talking, be sure to face the person.
• Speak clearly. Avoid chewing gum or obscuring your mouth with your hand or other item while speaking.
• There is no need to shout or raise your voice. If the person is using a hearing aid, cochlear implant, or the portable neck loop, shouting will only distort your words.

If you have any questions about using a hearing loop or accommodating hearing loss, be sure to let us know how to assist you by contacting the Office of Accessibility at ADACompliance@springsgov.com or 719-385-5175.