Call when it counts!


The Colorado Springs Fire Department urges the citizens of Colorado Springs to examine when calling 911 is appropriate and when calling the non-emergency number would be best. All of us want our emergency calls to go through quickly. It could be a matter of life and death.

Ask yourself before you call

  • If this were YOU, would you call 911?
  • Is this a LIFE THREATENING emergency?
  • Can this be taken care of by a clinic or a nurse in the morning?

Call 911 to

Stop a Crime

Report a Fire

Save a Live

Call 444-7000

For non-emergency assistance in Colorado Springs

When you call

  • The dispatcher will ask your location and nature of your emergency
  • You will need to answer the questions
  • Emergency crews will be sent according to the level assigned

After you call

  • Never hang up until the dispatcher instructs you to
  • Be prepared to provide the same information or updated information to the emergency crew that responds
  • Be prepared to show emergency crews where the person is located

Numbers to Know

Table with two columns
Colorado Child Abuse Hotline


Colorado Crisis Service & Support 1-844-493-TALK
Colorado Springs Code Enforcement 719-444-7891
Colorado Springs Utilities 719-448-4800
Colorado State Patrol 719-544-2424
Pikes Peak Humane Society 719-473-1741
Poison Control 1-800-222-1222
Road Reports - CDOT 1-877-315-7632

Action steps you can take

How to identify a medical emergency

  • Loss of consciousness
  • Loss of limb
  • Gasping for air or not breathing
  • Experiencing an allergic reaction
  • Having chest pain
  • Having uncontrollable bleeding
  • Having stroke like symptoms
  • Any other symptoms that require immediate medical attention

When to call the non-emergent number

  • Report a stolen car or bike
  • Report a hazard not impacting the public
  • A crime no longer in progress
  • Minor injuries like a cut finger
  • Graffiti
  • Animals in trees
  • Panhandling

You can download and print the When to Call 911 flyer