Ride MMT App Support

The RideMMT mobile ticket app is available to users within the United States.  Mobile tickets purchased through the app are valid on all fixed routes throughout the MMT bus system.

You may pre-purchase tickets for future use and activate as you ride or purchase a ticket on the day of travel.  Pre-purchased tickets expire between 90 and 180 days after purchase, even if not activated for use.  Please consult the purchase disclaimer that appears before you buy the ticket.

You must activate your ticket prior to boarding a bus.  Bus operators will require an activated ticket.  1-Ride tickets, once activated, remain active for ten minutes prior to use and are allowed to be activated a total of four times before expiring.

Yes.  One-Ride passes are valid for 3 additional activations within 2 hours, once activated.  When transferring, show your activated ticket to the driver on the bus to which you are transferring.

We recommend that you set up an account for convenience and protection, but you may check out as a guest.  If you have created a customer account and your mobile device is lost, stolen, or replaced, you will be able to migrate unused, unexpired tickets to your new device when logging into your account on the new device. 

Mobile tickets do not need cellphone or wi-fi services to be displayed.  You do need connectivity to purchase a ticket, which must be done before boarding.  If you lose cellphone service after purchasing a ticket, you will still be able to activate and display the ticket from the ticket wallet. 

If your mobile phone is inoperable, you will have to use some other payment method for the trip. 

Tickets are limited to a maximum per purchase and a maximum purchase per day, according to the following table:

You must activate a ticket for each passenger before boarding an MMT vehicle.  Please note – activating a large number of tickets will slow down the app.

If you have created a customer account and purchase a new mobile device, just install the app on your new device and sign into your account.  You will be able to migrate your tickets to the new device, access your ticket wallet, and purchase as usual.  If you have an unused, unexpired ticket that does not appear, please contact MMT’s Customer Service team at (719) 385-RIDE (7433).

Receipts are available through email for all purchases made through the RideMMT app.  Please enter your email address when you purchase a ticket and a receipt will be automatically emailed to you.  If you cannot find your receipt, you can open the ticket from your ticket wallet and request a new receipt to be sent to your email address.

MMT does not issue refunds for unused fare media.  In the event of service disruptions, please contact MMT’s Customer Service team at (719) 385-RIDE (7433).

The RideMMT app is free to download.  You may incur data usage fees via your mobile service provider for use of the application.  MMT is not responsible for any mobile carrier data charges that a customer incurs as a result of downloading or using the RideMMT mobile ticketing application.

RideMMT is available on the majority of iOS and Android devices installed with recent operating systems.  Older software versions may not be supported.